WPCE Support to the VA
WPCE has a long and productive relationship with the Department of Veterans Affairs providing a wide range of management services to enhance performance, improve strategic planning, and integrate workforce planning into the VA’s program budget process.
WPCE developed a budget allocation model for the VBA’s State Approving Agencies (SAAs).

Created following the passage of the Servicemen's Readjustment Act of 1944, SSAs play an important role in ensuring that veterans receive quality education and training as they transition from the military into the civilian sector. Currently, there are 54 SAAs across the country, and they represent a great example of a Federal-State partnership in which the SAAs help the VA administer veterans’ educational assistance programs (known as the GI Bills). In accordance with 38 USC Section 3671 through Section 3674A, the VA reimburses State and local agencies through the SAAs for their work performed on behalf of VA. The VA distributes $19 million among the 55 SAAs, and uses an allocation model to establish a baseline for this distribution. Understanding that their approach to budgeting and distribution of funds is subjective, time consuming, and yields a questionable allocation, the VA engaged WPCE to develop an SSA budget allocation model. WPCE developed a budget allocation model and application software that translated findings about SAA operations, requirements, and workload into mathematical relationships and logical rules for budget allocation.

Over a five-year period, WPCE designed, implemented, and administered customer and employee satisfaction surveys for the VA’s Office of Acquisition Operations (OAO).

These surveys enable OAO to make the organization more efficient and responsive to customer and employee needs and perceptions. These surveys measure how OAO employees are meeting customer expectations and how management is meeting employee expectations. The surveys are web based, are accessible to designated OAO employees, and are all tailor-made, allowing questions to be adjusted and to monitor specific areas of concern and be reportable to management.

WPCE developed comprehensive cost methodology for estimating the in-house cost for VA to fabricate prosthetic limbs.

A critical service provided by the Department of Veterans Affairs (VA) is the provision of prosthetic limbs to eligible veterans. These artificial limbs are fabricated in-house by VA employees or by vendors in response to government requirements specified in government purchase orders. In response to VA’s Office of Inspector General (OIG) finding that VA needed to have a methodology in place for costing in-house fabrication of prosthetic limbs, such that in-house fabrication costs could be accurately compared to the cost of procuring artificial limbs from commercial sources. WPCE developed and applied a comprehensive cost methodology for analyzing the cost of in-house limb fabrication that included direct and indirect labor costs, component costs, material costs, equipment, and facility costs. The result was an accurate portrayal of in-house fabrication costs that form a sound basis for comparison with commercial costs.

WPCE is working to enhance Workforce Planning throughout the VA.

With an aging workforce, anticipated increases in turnover, growing Veteran needs, and budget cutbacks, it is essential that the Department plan and act strategically about its workforce. A key focus of this project is to expand implementation of targeted workforce tools, to both support immediate workforce planning analysis needs within line organizations and to build momentum for broader, enterprise-wide rollout of these tools. WPCE is engaged to:
  • Enhance use of data analytics tools, which can be used to show return on investment;
  • Align and integrate enterprise-wide Workforce Planning with VA’s Managing for Results (MFR) Process;
  • Develop, support the implementation of, and evaluate applications of the refreshed VA WFP corporate process to comply with the recently-revised Directive 5002 (VA’s Workforce Planning policy), and leverage lessons learned from former pilots;
  • Deliver training and communication that improves how workforce planning is conducted, and to encourage collaboration, information sharing, and professional connections among workforce planners;
  • Support the Government in the launch of Workforce Planning Certification Program enhancements throughout VA; and
  • Support WFP to address planned, as well as ad hoc, requests covering the full range of Workforce Planning services.